Lack of ‘step-free’ access at Raynes Park Station
Passengers with mobility problems, those carrying luggage or using prams or buggies cannot access Raynes Park station very easily.

Platforms 3 and 4 are only accessible via stairs. These platforms are used by passengers returning from London and travelling to Surrey and beyond.

With almost 4.5 million “entries and exits” made at Raynes Park Station in 2015/16, it’s a heavily used station, and should be accessible to everyone.

What are the local Lib Dems doing?
We have been campaigning with local residents to put pressure on the train operators to put in ‘step-free’ access at both Raynes Park and Motspur Park stations since 2014. To get them to take us seriously, we submitted a petition which thousands of residents backed.

We uncovered that South West Trains had the opportunity to bid for a pot of money from central government to make the improvements, but failed to make a bid.

In August, First MTR (“South Western Railway”) took over the operation of the train services and station management from South West Trains. We asked South Western Railway about accessibility, and they have said they are committed to maintaining the stations and understanding, and meeting, the needs of the local community.
We’re continuing our petition!

What next?

• We want South Western Railway to set out their plans to maintain and improve the stations, and we are seeking to meet with them.
• They say, “If your local station is not accessible for you, please get in touch with our Customer Service Centre and we can arrange alternative transport (usually a taxi) at no extra charge”. You can do this by calling 03456 000 650. This will put pressure on them to improve the stations sooner rather than later.
• Read more about our step-free campaign and sign the petition at www.StepFreeRaynesParkStation.online